Last Updated: January 15, 2025
At WP Hosting Pro, we are confident in the quality of our WordPress hosting services. We stand behind our products with a comprehensive refund policy designed to ensure your complete satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for our hosting services.
We encourage you to review this policy carefully before purchasing our services. By completing a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.
We offer a 30-day money-back guarantee on all new hosting plan purchases. If you are not completely satisfied with our services within the first 30 days of your initial purchase, you may request a full refund of your hosting fees.
The 30-day period begins on the date of your initial purchase or service activation, whichever occurs first.
Our money-back guarantee covers the following:
The following are NOT covered by our 30-day money-back guarantee:
To request a refund under our 30-day money-back guarantee:
Refunds will be issued to the original payment method used for the purchase.
After the initial 30-day period, hosting services are generally non-refundable. We do not provide prorated refunds for cancelled services or unused portions of billing periods, except as specifically outlined below.
We may provide refunds or service credits after the 30-day period in the following circumstances:
In exceptional circumstances, we may provide refunds outside the standard policy at our sole discretion. These decisions are made on a case-by-case basis and consider factors such as:
Domain name registrations and transfers are subject to the policies of the respective domain registries and are generally non-refundable. Once a domain is registered or transferred, the registration fee cannot be refunded, even within the 30-day money-back guarantee period for hosting services.
Refunds for domain registrations may be considered only in the following circumstances:
Domain refund requests must be submitted within 5 days of registration and are subject to verification and registry policies.
The following add-on services and products are non-refundable once purchased or activated:
In cases where add-on services fail to perform as advertised due to issues within our control, we may offer service credits for future use rather than cash refunds.
You may cancel your hosting account at any time through your account dashboard or by contacting customer support. Cancellations are effective at the end of your current billing period. You will retain access to your services until the end of the paid period.
No refunds are provided for the unused portion of your billing cycle, except during the 30-day money-back guarantee period.
If we terminate your account due to violations of our Terms & Conditions or Acceptable Use Policy, no refund will be provided for the current billing period or any prepaid services.
After cancellation, your data will be retained for 30 days to allow you to retrieve any necessary files, databases, or content. After 30 days, all data will be permanently deleted and cannot be recovered.
If you purchase services at a promotional rate or with a discount code, refunds will be calculated based on the discounted price you actually paid, not the regular retail price.
If you cancel during a free trial period, no charges will be applied to your account. Once a free trial converts to a paid subscription, the standard refund policy applies from the date of the first paid charge.
If you prepay for multiple years of service at a discounted rate, the 30-day money-back guarantee still applies. However, the refund amount will be calculated based on the discounted multi-year price, not a prorated monthly rate.
Once a refund is approved:
Processing times may vary depending on your financial institution. We will notify you via email once the refund has been processed on our end.
Refunds are issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.
If the original payment method is no longer available or has expired, please contact our support team to arrange an alternative refund method.
In certain circumstances, partial refunds may be issued. For example:
Before initiating a chargeback with your credit card company or payment provider, please contact our customer support team. Most billing disputes can be resolved quickly and amicably through direct communication.
If you initiate a chargeback or payment dispute:
Chargebacks initiated for services that were properly delivered and used are considered fraudulent. We will contest such chargebacks and may pursue legal action to recover losses, including the original charge amount, chargeback fees, legal fees, and other associated costs.
Service credits may be issued in lieu of refunds in the following situations:
Service credits:
Credits are automatically applied to your next invoice. You can view your credit balance in your account dashboard under "Billing & Credits."
We are not responsible for providing refunds for service disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, labor disputes, government actions, or widespread internet service provider failures.
We are not responsible for refunds related to failures of third-party services that integrate with our hosting, including but not limited to domain registries, SSL certificate authorities, payment processors, or CDN providers.
No refunds are provided for service disruptions or data loss caused by:
For questions about our refund policy or to request a refund, please contact us:
WP Hosting Pro - Refunds Department
547 Garnett Knolls Apt. 804
Dickitown, MD 63298-5342
United States
Phone: +1 (814) 615-2082
Email: refunds@checkinghosting-live.com
Support Hours: 24/7
Registration Number: 38337049
When contacting us about a refund, please provide:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email to active customers.
Your continued use of our services following policy updates constitutes acceptance of the revised policy. Refund requests are governed by the policy in effect at the time of the refund request, not the policy in effect at the time of purchase.
If you disagree with a refund decision, you may request a review by contacting our customer support management team at disputes@checkinghosting-live.com. We will review your case and provide a final determination within 10 business days.
If you remain unsatisfied after our internal review process, disputes may be resolved through binding arbitration as outlined in our Terms & Conditions.
We reserve the right to deny refund requests or limit future refunds if we detect patterns of abuse, including:
Accounts identified as abusing our refund policy may be permanently banned from using our services.