Privacy Policy

1. Introduction

Welcome to WP Hosting Pro ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://checkinghosting-live.com and use our WordPress hosting services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account or purchase our hosting services
• Fill out contact forms or request customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Interact with our website or services

This information may include:

• Name (first and last)
• Email address
• Phone number
• Billing address and shipping address
• Payment information (processed securely through third-party payment processors)
• Company name and business information
• Domain names and website information
• Username and password

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Operating system
• Device identifiers
• Referring/exit pages and URLs
• Pages viewed and time spent on pages
• Click data and navigation patterns
• Date and time stamps

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience and analyze website usage. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences, though disabling cookies may limit certain website functionality.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track visitors across websites to display relevant advertisements

3. How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: Provide, maintain, and improve our WordPress hosting services
• Account Management: Create and manage your account, process transactions, and send service-related communications
• Customer Support: Respond to inquiries, provide technical assistance, and resolve issues
• Marketing Communications: Send promotional materials, newsletters, and special offers (with your consent)
• Website Improvement: Analyze usage patterns to enhance user experience and website functionality
• Security: Monitor for fraudulent activity, prevent abuse, and protect against security threats
• Legal Compliance: Fulfill legal obligations and enforce our terms and policies
• Analytics: Generate aggregate statistics about website usage and customer behavior

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our hosting service contract with you
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement
• Legal Obligations: Processing is required to comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies to perform services on our behalf, including:

• Payment processing (credit card processors)
• Data center and infrastructure providers
• Content delivery networks (CDN)
• Email service providers
• Analytics and marketing platforms
• Customer support tools

These service providers have access to personal information only as needed to perform their functions and are contractually obligated to protect your data.

5.2 Business Transfers

If we undergo a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.

5.3 Legal Requirements

We may disclose your information when required by law, including to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Protect our rights, property, or safety, and that of our users
• Investigate fraud, security issues, or technical problems
• Prevent harm or illegal activities

5.4 With Your Consent

We may share information with third parties when you have provided explicit consent for such disclosure.

6. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Firewall protection and intrusion detection systems
• Regular staff training on data protection
• Secure data centers with physical security measures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but maintain industry-standard practices to minimize risks.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Active customer accounts: Duration of service relationship plus 90 days
• Billing and transaction records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or opt-out
• Website analytics data: Typically 26 months
• Support tickets and communications: 3 years

After the retention period expires, we securely delete or anonymize your information.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access, review, and update your personal information. You can modify your account details by logging into your customer portal or contacting our support team.

8.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. Note that deleting your account will terminate access to our services.

8.4 Marketing Opt-Out

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or adjusting your communication preferences in your account settings.

8.5 Cookie Preferences

You can manage cookie preferences through our cookie consent banner or your browser settings. You may disable cookies, though this may affect website functionality.

8.6 Do Not Track

Some browsers include "Do Not Track" (DNT) signals. Our website does not currently respond to DNT signals, as there is no industry consensus on how to interpret them.

9. Third-Party Services and Links

Our website may contain links to third-party websites, plugins, or services not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we integrate with include:

• Google Analytics (website analytics)
• Facebook Pixel (marketing and analytics)
• Payment processors (Stripe, PayPal, etc.)
• Social media platforms

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

WP Hosting Pro is based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

For EEA users, we ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising CCPA rights

To exercise these rights, contact us at the information provided below. We will verify your identity before fulfilling requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy regularly.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

15. Dispute Resolution

If you have concerns about our privacy practices that we cannot resolve directly, you have the right to lodge a complaint with your local data protection authority. For EEA residents, contact information for data protection authorities can be found at: https://edpb.europa.eu/about-edpb/board/members_en

Thank you for trusting WP Hosting Pro with your personal information. We are committed to protecting your privacy and providing transparent information about our data practices.